OUTBOX Sheds FAQs


Do I Need To Be At Home To Accept My Delivery?

We can leave the goods in a pre-arranged area. If you agree to us delivering when you are not at home OUTBOX cannot be held responsible for the goods once we leave your premises. OUTBOX will not take any responsibility for loss or damage to the unattended goods. Please be aware on a standard delivery our driver will require your help to offload the OUTBOX panels and accessories.

Can I Build My OUTBOX Shed On My Lawn Or Gravel?

OUTBOX sheds are not suitable to be placed on the lawn or gravel as they are heavy, strong and will sink. We recommend you build your shed on concrete, paving slabs or tarmac. It is important your base should be larger than your shed.

Where Can I Buy Replacement Parts?

To ensure you order the correct parts for your storage, please call our helpline 01685 352268 Monday-Friday 9-5pm

Will My Shed Suffer From Condensation?

Condensation Is reduced by our steel panel ventilation system – condensation hardly ever appears leaving your equipment damp free.

What Is The Steel Thickness?

1.1mm, heavy and exceptionally strong. The OUTBOX quad layer process safeguards your storage from rust and adverse weather conditions. For more information, visit our Features page.

Are OUTBOX Sheds Rodent Proof?

Yes, no gaps or holes – the steel is far too tough to nibble through.

Are OUTBOX Sheds Waterproof?

Yes, all OUTBOX sheds are waterproof, finished with a polyester powder coat paint.

How Long Does It Take To Build The Secure Outdoor Storage?

Our storage is modular and quick build, as a guide it takes 2 people an average of 2 hours.

Are OUTBOX Sheds Fire Proof?

OUTBOX panels are coated in durable epoxy powder paint which has been approved to BS 476 : Part 7 (spread of flames) achieved Class 1, BS 476 : Part 6 (fire propagation) Class 0. Meeting the National Building Regulations and restrictions on mobile/holiday home parks. OUTBOX storage however is a metal construction and it is not officially fire rated.

Can I House Animals In OUTBOX Units?

OUTBOX units are not suitable to be used as animal homes, the steel can get very warm in the sun.

Please Help, I’ve Lost My Keys

To order a new key please call us ensuring you have the following information to hand;

  • Your customer reference number
  • The number located on the lock front
  • Delivery address and contact details
We will order you a new set of keys, there is a charge for this service and delivery can take up to a week.

How Do I Place An Order?

Orders can be easily placed through the OUTBOX website or alternatively order by telephone 01685 352268 Monday-Friday 9-5pm

Would It Be Possible To Collect My Shed From OUTBOX?

Sorry we have no facilities for public collection at our factory

What Is The Standard Delivery Time?

Within 3-4 weeks of receipt of payment. With exceptional busy periods delivery time can increase.

Access To My House Is Restricted – What Size Vehicle Will Deliver My Shed?

We use a variety of vehicles such as transit vans to 7.5 tonne to 17.5 tonne. If you have access concerns please speak with our customer service team.

Do I Need Planning Permission For My OUTBOX Storage Shed?

Usually not, however there maybe exceptions so it could be worth asking your local planning authority. OUTBOX will not accept returns based on planning objections.

Will My Insurance Policy Cover Stored Equipment In My OUTBOX Secure Storage

Our sheds are high security due to the unique locking mechanism (5 point) we use. The high security Storage is built with reinforced doors, hinges and panels to help prevent break-ins. However it is important to confirm with your insurance provider before you order your storage.

If you would like additional information please get in touch with the team at OUTBOX sales@outbox-storage.co.uk